Terms and Conditions

And, on the other hand, the individual (hereinafter the “User”), who accesses the website to obtain information and purchase the services offered through the website.

2. PURPOSE

The platform allows customers to confirm reservations for hotels, flights, and package tours worldwide.

3. REQUEST, BOOKING, AND CONFIRMATION OF HOTELS, FLIGHTS, AND PACKAGE TOURS.
To confirm one or more accommodation reservations, the User may do so through the website by following the steps provided at each stage.

4. TERMS AND CONDITIONS FOR THE PURCHASE OF MARKETED PRODUCTS.
4.1. ORGANIZATION
The Platform and THE AGENCY offer Users access to the Website, subject to the User’s acceptance, without modification, of the General Terms and Conditions set forth herein. By using this website, the User is deemed to agree to all of these General Terms and Conditions. If the User does not agree to them, they shall not be entitled to purchase the products sold through the Platform’s website.

THE AGENCY reserves the right to modify, restrict, or cancel the terms and conditions applicable to the aforementioned website.

The User represents that he or she is of legal age (i.e., at least 18 years old) and has the legal capacity necessary to be bound by this agreement and to use this website in accordance with the General Terms and Conditions set forth herein, which he or she fully understands and accepts. The User is responsible for treating as confidential and properly safeguarding the passwords provided by the Platform to access the website, preventing unauthorized third parties from accessing them. The User agrees to be liable for any financial consequences arising from any use of this website that occurs through the use of the User’s password on the Platform’s website, as well as for the use of the User’s passwords by third parties.

The User further represents that all information provided by him or her to access this website and in the course of using it is true, complete, and accurate, and agrees to keep it up to date.

4.2. THE PRICE INCLUDES

– Indirect taxes (VAT, IGIC) where applicable.
– Accommodation at the selected establishment under the booked package or at a similar establishment in the event of a substitution.

– All services and extras specified in the documentation sent to the User.
– The Platform’s interpretation of the services included in the trip shall be the only authoritative one; this means that if the User has any questions, they must consult the Platform or THE AGENCY before the trip begins in order to avoid any subsequent claims.

4.3. THE PRICE DOES NOT INCLUDE
Visas, airport taxes, vaccination certificates, “extras” such as coffee, wine, spirits, bottled water, special dietary requirements, laundry and dry cleaning services, optional hotel services such as parking and TV rental, and other similar items not specifically listed in the preceding paragraph.

At certain destinations, accommodation/facility fees may apply, which can vary depending on the category of the establishment and the destination; these fees are paid directly at the establishment.

4.4. APARTMENTS AND HOTELS
Apartments: The User is fully and solely responsible for accurately declaring the number of people who will be staying in the room or apartment (including children), regardless of their age, when making the reservation. Please note that the management of the Establishments may legally refuse entry to undeclared persons, and no claim may be made on this basis. When making the reservation, it is necessary to reconfirm the location and time for key pickup.

Hotels: The quality and scope of the services provided by the hotel will be determined by the official category assigned by the competent authority in its country and will be subject to administrative oversight. Given current legislation (which provides only for single and double rooms, allowing for the addition of a third and fourth bed in some of the latter), it will always be assumed that the use of the third and/or fourth
bed is made with the knowledge of the persons occupying the room. This tacit assumption stems from the fact that they have been previously notified, as well as from the fact that the room’s occupancy is reflected on all reservation forms and on the final travel vouchers or documentation.

Check-in Times: Check-in at hotels begins at 2:00 p.m., and at apartments at 5:00 p.m. Reservations are typically held until 8:00 p.m. If you expect to arrive later, we recommend contacting the property directly. If you do not do so, the property may make the room(s) or apartment(s) available to other guests.

4.5. SUPPLEMENTS
When travelers request, upon payment of the corresponding fee, supplements that cannot be definitively confirmed by the Platform—such as single rooms, ocean views, private bathrooms, etc.—and these cannot be provided, the Platform shall have no liability other than to refund the amount paid for such services, which the customer will receive at the end of the trip.

4.6. CHILDREN AND THIRD PARTIES
Please review the special terms and conditions regarding free stays or discounts for children. These free stays or discounts apply only when children share a room with two adults, with a maximum of two children per room. If you require a crib, please indicate this when making your reservation, as hotels have a limited supply of units; additionally, this must be paid directly at the hotel as an extra charge. Third person: please inquire about the supplement for an extra bed occupied by an adult, as this supplement varies by hotel. Some hotels have limited availability of extra beds, so it is advisable to confirm availability when making your reservation.

4.7. OTHER IMPORTANT ISSUES
Likewise, it conveys the descriptions of each service provided by the establishments themselves with the utmost care and diligence on the dates of booking; to this end, it uses illustrative photographs displayed in the program of people, landscapes, and apartments, striving at all times to ensure that these descriptions reflect as objectively as possible the reality of what has been contracted and to avoid causing error, confusion, or deception regarding material information for the consumer. Due to their inherently temporary nature, the photographs are not contractually binding in and of themselves, but must be considered in conjunction with the overall description of the services objectively contracted.

Meal Plan: For the FULL BOARD plan, breakfast, lunch, and dinner will be served, with the first meal provided by the hotel being dinner and the last being lunch on the day of departure (this may be modified by the guest if the hotel permits it at the time of booking). Under the HALF-BOARD plan, breakfast and dinner will be served, unless the guest chooses otherwise and provided the hotel can accommodate the change (dinner for lunch), except when already specified in the services to be provided. The ALL-INCLUSIVE plan corresponds to the internal program of the selected hotel. You may inquire about this by contacting the hotel. If the customer leaves the hotel before the contracted check-out date, the Platform is not obligated to issue any refund, unless the customer submits a written claim to the establishment for the non-billing of unused nights or services (check-out slip), which must bear the establishment’s stamp.

4.8. CHANGES
The Platform agrees to provide Users with all services contracted through the programs contained on the Website, in accordance with the stipulated terms and conditions. It shall be exempt from this obligation in cases of force majeure, that is, circumstances beyond the control of the party invoking them, which are abnormal and unforeseeable, and whose consequences could not have been avoided despite all due diligence; or sufficient grounds encompassing those cases in which the Platform, despite acting with due foresight and diligence, cannot provide the services contracted through
for reasons not attributable to it. If the Platform is unable to provide any service after the contract has been finalized, and before the trip begins, the consumer shall have the right to choose either its replacement with another of similar characteristics and quality, or the termination of the contract, in which case they may choose between another establishment of equivalent or superior quality if the Platform can provide it, or a full refund of the amount paid, and must communicate their decision to the Platform within 48 business hours. No compensation may be claimed for breach of contract when the impossibility is due to sufficient cause or force majeure, or when the User has opted for the replacement of the service that cannot be provided. If, for any reason not attributable to the consumer, nor justified by sufficient cause or force majeure, the Platform cancels the reservation at the establishment after the contract has been formalized and before the departure date, the consumer shall be entitled to a reservation at another establishment or to a refund of the total amount paid, under the terms set forth in the preceding paragraph, and must notify the Platform of their decision within 48 business hours. No compensation may be claimed for breach of contract when the
cancellation of the contract is due to sufficient cause or force majeure. Any inability to provide the services that the Platform discloses to the User prior to the finalization of the contract shall not justify a claim for compensation against the Platform by the User
for breach of contract, since the contract has not yet been finalized, and such modification of the program falls within the natural negotiation process thereof. In conclusion, the User may only seek compensation from the Platform when there has been a poor provision or absence of services comprising the trip, or a cancellation caused by circumstances other than force majeure.

4.9. LIABILITY
Liability toward the User for the proper performance of the obligations arising from the package tour contract is governed by Article 162 of Royal Legislative Decree 1/2007. If the User observes on-site that the contracted services have not been performed or have been performed improperly, they must immediately notify the service provider and, within 48 business hours, THE AGENCY, so that the Agency may take the appropriate measures. Failure to notify THE AGENCY will mean that the User must prove the breach of performance before the General Directorate
of Tourism and/or the competent court, since after that period it would be impossible for THE AGENCY to verify the truth of the allegations or to achieve a satisfactory solution for all parties involved. Under no circumstances shall THE AGENCY be liable for expenses related to accommodation, meals, transportation, or other costs arising from delays in flight departures or returns due to technical issues, weather conditions, strikes, or other force majeure events. The Website may contain links to other websites over which THE AGENCY has no control and for whose content it assumes no responsibility. Similarly, THE AGENCY shall not be liable for the technical availability of the websites that the User accesses through this Website. Likewise, THE AGENCY shall not be liable for any damages arising from violations by any User that affect the rights of another User or third parties, including copyrights, trademarks, patents, confidential information, and any other intellectual and industrial property rights. THE AGENCY shall not be liable for damages caused to the User in the event of the impossibility of providing the services covered by these general terms and conditions due to force majeure, unforeseeable circumstances, or other causes not attributable to it. Nor shall THE AGENCY be liable for the improper use of the service resulting from a faulty configuration of the User’s computer equipment or insufficient capacity to support the computer systems necessary for the use of the services offered.

THE AGENCY makes every effort within its means to ensure that the information contained on the Website is accurate and free of typographical errors. Should any such error occur at any time—beyond THE AGENCY’s control—it will be corrected immediately. If there is a typographical error in any of the prices displayed and a User has made a purchase decision based on said error, THE AGENCY will accept the error and ensure the purchase is fully valid, except in the event that said error represents such a disproportionate difference from the average online market price for that product that it is obvious and noticeable to any reasonably diligent person,
, to prevent unjust enrichment and abuse of rights by that User, as provided for by such legal principles in our current legislation. It is the obligation of the passenger or consumer of any product purchased through the Website to inform themselves and ensure that the entry requirements are feasible for their trip according to their own personal or legal situation, as well as to obtain the necessary identification documentation according to the country to which they are traveling and the
airline(s) booked.

4.10. VALIDITY AND JURISDICTION
The contracting of the various services offered through the Website is governed by Law 34/2002 of July 11 on Information Society Services and Electronic Commerce and Royal Decree-Law 23/2018, of December 21, transposing directives on trademarks, rail transport, and package travel and linked travel arrangements.

This program is effective as of October 1, 2012, and is binding on the Platform during this period. However, changes to said information shall be valid when they have been communicated to the consumer prior to the conclusion of the contract; or when modifications have been agreed upon by the contracting parties. THE AGENCY expressly declines to voluntarily submit to Consumer Arbitration Boards as well as to any other arbitration proceedings not expressly accepted by THE AGENCY. The parties, expressly waiving their own jurisdiction, accept Spanish law as the governing law of this contract and submit to the Courts and Tribunals of Castile and León for the resolution of any disputes that may arise therefrom, except in the case of contracts with Users, in which case the Courts and Tribunals of the User’s place of residence shall have jurisdiction.